Workers’ Compensation
Designing a Claims Decision Copilot
An evidence-first workflow that helped adjusters identify what changed, understand
why it mattered and take the next accountable action.
I designed an embedded copilot for complex workers’ compensation claims. The product connected medical evidence, work-status information, claim activity and action ownership—without allowing AI to make autonomous
benefit or legal decisions.
Measurable business outcomes
User outcome
Adjusters spent less time reconstructing the claim and more time evaluating evidence, communicating decisions, and coordinating the next action.
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CONFIDENTIALITY Company and product names are omitted. Screens and figures are reconstructed; metrics are
rounded, anonymized ranges.
“Études has saved us thousands of hours of work and has unlocked insights we never thought possible.”
Annie Steiner
CEO, Greenprint