{"id":85,"date":"2026-08-01T06:21:55","date_gmt":"2026-08-01T06:21:55","guid":{"rendered":"https:\/\/ajayuxwork.com\/?page_id=85"},"modified":"2026-08-01T08:19:30","modified_gmt":"2026-08-01T08:19:30","slug":"designing-better-decisions-across-first-notice-of-loss","status":"publish","type":"page","link":"https:\/\/ajayuxwork.com\/?page_id=85","title":{"rendered":"Project Case Study"},"content":{"rendered":"\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-0aa01211 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\">Fnol Service<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ajayuxwork.com\/?page_id=37\">Northstar (Design System)<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/ajayuxwork.com\/?page_id=118\">Workers\u2019 Compensation<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><strong>FNOL Process<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">(Designing Better Decisions Across First Notice of Loss)<\/h3>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">How research, systems thinking and responsible decision support improved a complex motor-claims workflow.<\/p>\n<\/blockquote>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3a88641f wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"895\" height=\"287\" src=\"https:\/\/ajayuxwork.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-30-221830.png\" alt=\"\" class=\"wp-image-24\" srcset=\"https:\/\/ajayuxwork.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-30-221830.png 895w, https:\/\/ajayuxwork.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-30-221830-300x96.png 300w, https:\/\/ajayuxwork.com\/wp-content\/uploads\/2026\/07\/Screenshot-2026-07-30-221830-768x246.png 768w\" sizes=\"auto, (max-width: 895px) 100vw, 895px\" \/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">My job wasn&#8217;t to add AI or produce screens \u2014 it was to help the organization make better decisions across claimant intake, evidence review, prioritization, and exception handling.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">My role\u2014End-to-end Product Designer<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">Focus\u2014Decision quality<\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">Scope\u2014Intake to claim routing<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Measurable business outcomes<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">A clearer workflow produced stronger operational signals<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Figures are rounded and ranged to protect confidential data. They come from a before\/after operational comparison across participating intake and claims teams.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"767\" height=\"231\" src=\"https:\/\/ajayuxwork.com\/wp-content\/uploads\/2026\/08\/Screenshot-2026-08-01-132023.png\" alt=\"\" class=\"wp-image-106\" srcset=\"https:\/\/ajayuxwork.com\/wp-content\/uploads\/2026\/08\/Screenshot-2026-08-01-132023.png 767w, https:\/\/ajayuxwork.com\/wp-content\/uploads\/2026\/08\/Screenshot-2026-08-01-132023-300x90.png 300w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><\/figure>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n\n\n\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/ajayuxwork.com\/wp-content\/uploads\/2026\/08\/FNOL_Enterprise_UX_Case_Study_Ajay_Kamat_Revised.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of FNOL_Enterprise_UX_Case_Study_Ajay_Kamat_Revised.\"><\/object><a id=\"wp-block-file--media-eab380d3-465c-4198-87bf-48b0dade01ce\" href=\"https:\/\/ajayuxwork.com\/wp-content\/uploads\/2026\/08\/FNOL_Enterprise_UX_Case_Study_Ajay_Kamat_Revised.pdf\">FNOL_Enterprise_UX_Case_Study_Ajay_Kamat_Revised<\/a><a href=\"https:\/\/ajayuxwork.com\/wp-content\/uploads\/2026\/08\/FNOL_Enterprise_UX_Case_Study_Ajay_Kamat_Revised.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-eab380d3-465c-4198-87bf-48b0dade01ce\">Download<\/a><\/div>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">CONFIDENTIALITY Company and product names are omitted. Screens and figures are reconstructed; metrics are<br>rounded, anonymized ranges.<\/p>\n<\/blockquote>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-base-color has-contrast-background-color has-text-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-248f7c56 wp-block-group-is-layout-constrained\" style=\"margin-top:0;margin-bottom:0;padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"has-text-align-center has-base-color has-text-color has-heading-font-family has-x-large-font-size wp-block-paragraph\" style=\"line-height:1.2\">\n\t\t\t<em>\u201c\u00c9tudes has saved us thousands of hours of work and has unlocked insights we never thought possible.\u201d<\/em>\n\t\t<\/p>\n\n\n\n<div style=\"height:var(--wp--preset--spacing--10)\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-vertical is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-e42cfab0 wp-block-group-is-layout-flex\">\n\n\n<p class=\"has-text-align-center wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--10);margin-bottom:0\">Annie Steiner<\/p>\n\n\n\n<p class=\"has-text-align-center has-contrast-3-color has-text-color has-small-font-size wp-block-paragraph\" style=\"font-style:normal;font-weight:300\">CEO, Greenprint<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FNOL Process (Designing Better Decisions Across First Notice of Loss) How research, systems thinking and responsible decision support improved a complex motor-claims workflow. My job wasn&#8217;t to add AI or produce screens \u2014 it was to help the organization make better decisions across claimant intake, evidence review, prioritization, and exception handling. Measurable business outcomes A [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-85","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ajayuxwork.com\/index.php?rest_route=\/wp\/v2\/pages\/85","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ajayuxwork.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ajayuxwork.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ajayuxwork.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ajayuxwork.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=85"}],"version-history":[{"count":19,"href":"https:\/\/ajayuxwork.com\/index.php?rest_route=\/wp\/v2\/pages\/85\/revisions"}],"predecessor-version":[{"id":127,"href":"https:\/\/ajayuxwork.com\/index.php?rest_route=\/wp\/v2\/pages\/85\/revisions\/127"}],"wp:attachment":[{"href":"https:\/\/ajayuxwork.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=85"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}